Privacy Policy

We at Printer Supplies Shop are dedicated to preserving privacy of our customers and website users.

Order Information – Collection and Use
We request information from the user on our order form hosted by Netsuite. While placing an order, a user provides contact information such as name, email, and shipping address and financial information such as credit card number, expiration date. This information is used for billing purposes and to fill customer�s orders. If we have trouble processing an order, the information is used to contact the user.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Please view our Website Security page for further details. 

Sending Emails
We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links to allow you to contact us directly. We strive to promptly reply to your messages. The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will only be shared with third parties with your explicit permission. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the below address. 

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. We provide the users an option of unsubscribing a way to opt-out of these communications. To unsubscribe through the newsletter itself, click on the link provided at the bottom of every newsletter or click here to unsubscribe now. You may also opt-out by calling us or email us at the contact information below.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes. User and customer who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. If you want to be removed from our list to be contacted, please provide us with your name and phone number and we will be sure your name is removed from the list. You may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided below. 

Use of Cookies and Log files
Our site uses cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don’t have to login each time you visit our site. We use cookies on our site to remember items that have been placed in the shopping cart. Cookies are used to track where visitors enter our site from for the purpose of revenue sharing and affiliate programs and to identify and track where visitors on our site are coming from for marketing purposes. We use log information to identify general site usage information such as peak visitor times, daily visits, etc. 

We reserve the right to post customer comments on our site but we will not publish a name without permission. 

Third Parties
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend�s name and email address. We will automatically send the friend an email inviting them to visit the site. We store this information but the emails are for the sole purpose of sending an email and tracking the success of our referral program.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If you have any questions, comments, or concerns, feel free to contact us. Customer service representatives are available to answer questions from 8am to 5pm PST, Monday through Friday by calling, toll free, 877-866-3728 or via email to: info@PrinterSuppliesShop.COM